CSU East Bay

#4150 Director, Student Center for Academic Achievement — Administrator II

California State University East Bay’s beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, California State University, East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 13,800 students, California State University East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

Reporting directly to the University Librarian, the Director assumes administrative responsibility for the Student Center for Academic Achievement (SCAA), which offers academic assistance and resources designed to promote student learning with an emphasis on peer instruction in writing, math, science, and statistics.

This position requires a strong educator committed to student success who has the vision, knowledge, and passion to lead a high quality center for learning assistance.  The Director works collaboratively with other programs on campus that offer academic support including Accessibility Services, EXCEL, the Educational Opportunity Program (EOP), Academic Advising & Career Education, General Education, and the Library.  The Director maintains strong contacts with academic departments and explores new opportunities for increasing student learning.

The Director oversees and coordinates the daily operations of SCAA, manages the budget, recruits, trains and evaluates employees, assesses the effectiveness of current services and implements procedures to improve them, develops new services consistent with campus priorities, coordinates operations with other campus services, and markets SCAA to the campus community.  The Director stays current with research and trends in academic tutoring and supplemental education and explores opportunities for grant-funded initiatives.

RESPONSIBILITIES: Develop, implement, and assess learning outcomes consistent with campus goals.  Assess, expand, and improve existing programs such as Peer Tutoring, Peer Led Undergraduate Study (PLUS) Groups, Online Tutoring and Training, and Study Workshops.  Create new programs that contribute to student success and retention.  Develop a SCAA marketing plan that advertises SCAA services both to students and faculty.  Work with other units on campus to implement campus-wide initiatives on assessment and student retention.  Manage the SCAA budget.  Coordinate daily operations.  Maintain SCAA certification from the College Reading & Learning Association (CRLA).  Teach GS 4010, Tutoring for Learning, to new tutors.  Form policies and procedures pertaining to service delivery.  Recruit, train, evaluate, and supervise tutoring and support staff.  Maintain statistics about SCAA services.  Manage and troubleshoot the TutorTrac database and keep it integrated with campus systems.  Collaborate with campus stakeholders by maintaining strong contacts with academic departments and the Associate Vice President of Academic Programs & Graduate Studies.  Represent SCAA on campus committees.  Develop strong ties to student leaders.  Work effectively with Information Technology and Academic Technology Services.

REQUIRES:  Master’s degree or Bachelor’s degree with equivalent work experience required.  Must have a minimum of three years of experience in university teaching, training, supervision or program administration.  Knowledge of learning theory and academic support services.  Familiarity with technology and online tutoring.   Expert knowledge in the theory and practice of tutoring, particularly concerning the pedagogy of writing with specific experience in training and developing student tutors.  Teaching experience in writing, math, or science.  Knowledge of and experience with student affairs issues, particularly retention.  Knowledge of and experience with the Supplemental Instruction Model.  Ability to supervise staff and students.  Ability to create and implement effective learning programs/workshops that serve a variety of students and faculty.  Excellent listening skills including the ability to understand and respond to students and address their learning needs.  Ability to communicate effectively with faculty and address their concerns about student learning.  Ability to work collaboratively and maintain strong rapport with administrators, faculty and staff.  Thorough understanding of the CSU East Bay mission statement and the ability to implement it.  Strong budget management skills.  Ability to develop assessment studies to measure impact of tutoring on GPA and retention.  Strong writing and presentation skills.  Excellent organization and time management skills.  Ability to manage and troubleshoot computer software and databases.  Knowledge of and experience with online tutoring and instruction.  Ability to understand and meet the needs of a diverse student population.  Knowledge of writing across the curriculum and math education.  Experience with English language learners.  Demonstrated ability to communicate effectively with diverse student, faculty, staff and community is essential.  Knowledge of writing across the curriculum and/or math education.


SALARY: This is a position in the California State University Management Personnel Plan (MPP). Appointments to MPP are at-will, and serve at the pleasure of the President.  Salary is commensurate with experience.

HOW TO APPLY: Review of applications will begin on March 24, 2014. In addition to the standard CSUEB application, please submit a letter of application, resume, and a list of references that have been in a position to evaluate your professional work. Resumes will not be accepted in lieu of a completed application.

To apply on-line, please go to <a href=”http://apptrkr.com/442019″>www.csueastbay.edu/jobs</a>. If you are a first time user, you must register, create a user ID and password, fill in your basic information, save and click on the position you are interested in, click on the “Apply Now” button to begin the online application.

CONDITIONS OF EMPLOYMENT:  This is a sensitive position subject to the University fingerprinting process, the University on-line Sexual Harassment training and the University Conflict of Interest process as conditions of employment.
As an Equal Opportunity Employer, CSUEB does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran’s status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.